Rocky Mountain Power Wins SECC 2022 Best Practices Award

Utah-based leader of renewable energy resources Rocky Mountain Power has been awarded the Smart Energy Consumer Collaborative’s (SECC) 2022 Best Practices Award for engaging and enabling its small-to-medium (SMB) business customers to achieve greater energy efficiency. 

Leveraging meter data and Bidgely’s UtilityAI analytics to identify individual consumption patterns, the company has delivered digital, personalized energy usage reports to more than 60,000 SMB customers across Utah, Idaho, and Wyoming.

As per the SECC, SMBs attract less than 5 percent of utility spending on energy efficiency programs and take part in demand-side management programs at a rate that is three times lesser than compared to non-SMB accounts. To be able to support this underserved customer group better, Rocky Mountain Power made use of digital communications that led to an increased awareness of each business’ individual energy usage.

“Small-to-medium-sized businesses represent one of the largest demographics among our commercial customers, and we recognized a powerful opportunity to become a resource for helping them better manage their operational expenses,” said Barbara Modey, customer satisfaction market research manager, Rocky Mountain Power. “We’re honored to be recognized by SECC for spearheading a program that simultaneously addresses our customers' needs and improves customer satisfaction.”

“Congratulations to Rocky Mountain Power for raising the standard on how utilities can deliver high-quality service to traditionally hard-to-reach customers,” said Greg Warta, Western regional director of sales, Bidgely. “Breakthrough achievements like Rocky Mountain Power’s underscore the value of not only investing in data analytics but sharing energy intelligence directly with customers.”