Alfa Laval inaugurated its new Customer Service Centre Delhi

Alfa Laval (India) Limited celebrated the opening of its new India Customer Service Centre at Kundli, Haryana. The centre will specialize in plate heat exchanger and high speed separator repair and reconditioning and serve customers from Northern India Region.

Maria Rosell, VP, Service, Alfa Laval India Region said during the inauguration. “Our ambition is to provide the services needed to ensure high performance and uptime over the entire Alfa Laval equipment’s lifecycle. With a Service Centre close to northern India industry, Alfa Laval can be trusted for full and timely support.”

For Alfa Laval, customer service is a total concept that spans from supplying single spare parts to being a long time performance partner. At the service centres, highly trained technicians execute advanced tasks that are unsuitable for field service.

Customers in the North of India have previously had to send equipment far, either Southwest or Southeast for Alfa Laval repair services. In our Service Centres the service is performed with guarantee and conducted in a controlled environmentally friendly way.  

Peter Norrby, VP Process Technology Division, Alfa Laval AB visited India during the inauguration. Sharing about his vision for the Center he said “The opening of the new service centre in Dehli is in line with our ambition to grow the global service business.  As this is the third Alfa Laval service centre in India, it underlines the importance of the Indian market for Alfa Laval and is also a clear proof of our commitment to provide our customers in India with first class services!"

The starting capacity of the Customer Service Centre Kundli is yearly cleaning of 10.000 plate heat exchanger plates and repair of fifty high speed separators.

India region is a key market for Alfa Laval. “Being close to our customers is an important part of our strategy. Availability of spare parts and professional help is crucial for keeping our customers' processes running at optimum conditions, and to ensure maximum uptime,” says Jan Hedemann, Managing Director Alfa Laval India.